Delivery and Returns

Spy Shop Sydney Online Delivery

Private Detective Lookups and Searches

Digital products such as investigation and search results will be sent to the customer by email. It is the customer’s responsibility to ensure they receive their emails and check their spam folders. Customers using an inadequate email server such as Hotmail and Gmail may find it insufficient for such correspondence and may have some emails blocked and in such cases it is the customer’s responsibility to either change their email settings, contact Microsoft or Google to cease such unwarranted blockages, provide a different email address suitable for receiving business correspondence and or contact My Spy to request email delivery from a different email server. The customer also does not warrant a mobile phone will have all the required and correct functions of a proper computer such as a desktop and laptop and the Client accepts they must be prepared to access the information by such means.

 

Delivery of Surveillance and Spy Devices

As standard within Australia, we will post all physical orders by Australia Post Express Post service that includes tracking, insurance for the value of your order and signature on delivery. If you wish not to sign on delivery and just want the parcel dropped off, then you may request this in your delivery instructions when placing an order.

All postage and insurance costs are to be paid in full by the buyer and upon confirmation of the buyer’s order, appropriate delivery will be consigned and dispatched by Australia Post service.

- Delivery time for products currently IN stock from our Sydney warehouse, approximately allow up to one (1) week to receive your goods.

- Delivery time for products currently OUT of stock that will be ordered from our overseas manufacturers and supplies on a weekly basis, approximately allow up to three (3) weeks to receive your goods.

- My Spy will endeavour to pursue a prompt and quality service however will bear no consequence due to further lead and delivery time delays imposed by other affiliates outside of My Spy’s control and the buyer accepts any additional reasonable delays and may not cancel an order on this basis without forfeiting a reasonable fee reimbursing My Spy for the cost expended so far and or work undertaken to supply the ordered product.

- All products sold and delivered to the buyer are at the buyer’s risk and the buyer shoulders any risk of lost, theft and or damaged goods during transit. The buyer indemnifies My Spy against any loss and should pursue any claims with the relevant party such as the delivery or insurance companies.

- If delivery cannot be effected and or completed, My Spy may store the goods for a reasonable time only and or redeliver the goods to the buyer upon the buyer reimbursing My Spy for all additional delivery costs and expenses incurred.

 

Private Investigator Sydney Refund Policy

Returns

We ask you consider and choose your products carefully as My Spy does not accept returns based on:

- change of mind

- found it cheaper somewhere else

- product unsuitability

- no longer needed

- not happy with the result

- did not understand how the private investigator lookups and searches works

- did not understand the fees are paid to perform the private investigator lookups and searches regardless if there is a listing and type of results found

 

If you experience operating difficulties with your products and devices, then we first suggest you try the following:

- reading and following all manufacturers operating manuals.

- making sure your device is powered and all pieces are connected correctly.

- contacting the manufacturers product support.

 

Warranty

If it is deemed you received a physical product in error and or experience a genuine manufacturers fault within the allowable time (generally up to 12 months with most products) and in accordance with state law and provide your receipt or proof of purchase and the original packaging, then your product may be returned, replaced and or repaired under the direction of the manufacturers response and guidelines. We do not accept returns based on incorrect use, modifying the product and wear and tear damage, however in some of these cases the manufacturer may be able to repair the damaged product where the purchaser pays for all fixation and shipping costs.

 

Private Detective and Investigation Services

In requesting an investigation service, the Clients accept all fees are charged and payable for the undertaking of work, time, consultation, travel, services and expenses regardless of the results found and achieved. There are no cancelations or refunds for all investigation services as considerable work and costs may also be expended and incorporated by My Spy in administration, assessing and preparing your investigation.

 

Further information is contained within our Terms and Conditions page.