Terms and Conditions

Private Investigator Australia terms and conditions


Terms of Payment

By purchasing My Spy’s products and services, you accept and agree to be bound by our terms and conditions. This website uses the Paymate Payment Gateway to process our credit and debit card payments via their security encrypted gateway. For more information about Paymate, please visit their website at www.global.paymate.com.

Payment is required to be provided and cleared in full for all products and services prior to the undertaking, release, delivery and application of all products and services. Invoices will not be valid until the funds have cleared. Any additional costs incurred in processing payments and expediting clearance of funds may be billed as a disbursement to the buyer’s account. In the event the buyer fails to make payment for products and services already received, the buyer shall make payment within seven (7) days of My Spy serving a final account upon the buyer or be liable for all additional cost incurred in attempting to recover the overdue amounts until the balance has been paid in full. If during an investigation service, the Client received an extension of services on credit and incurred a further outstanding amount owed to My Spy, then My Spy may withhold all results, products and services until the amount has been paid in full.

Upon the customer’s payment being cleared and confirmed and My Spy receiving the order, at least two (2) business days’ notice may be required before My Spy can process, book, apply and or undertake the requested products and services.


Private Investigator and Detective Services

My Spy will at no time undertake any conduct or action which is or could be in contravention of criminal or civil law in the State or Jurisdiction within which the conduct or action is conducted. My Spy’s investigators will only carryout investigations and surveillance where there is no knowledge or reason to suspect there is an intention to cause the Subject to fear physical or mental harm and the Client is obligated to notify My Spy of any contrary knowledge as soon as available. My Spy’s investigation and surveillance services are engaged only to lawfully observe and report. As generally most clients are not qualified and professional private investigators, My Spy reserves the right to make all operational decisions including regards to safety, how and what tasks are performed and what locations are attended and the Client accepts My Spy’s authority in all operational judgments. My Spy may rely on standard industry practises, procedures, training, expertise and experience for all operational decisions including regards to safety, discretion and collection of information. The Client warrants that the representations and information supplied by them in relation to the assignment are true and correct and accepts that operational decisions and advice will be based on and influenced by the information they have provided to My Spy. The Client accepts that My Spy shall rely on the truthfulness, completeness and accuracy of all statements and information supplied by the Client. The Client may only advise My Spy on background information with regards to their case as My Spy reserves the right to make all operational decisions in meeting the Client’s objectives referring to industry practices, procedures, training, expertise and experience. My Spy bears no responsibility for any additional irrelevant background information and or incorrect requests provided by the Client that fall outside the agreed and or correct standard service parameters to be provided by My Spy. My Spy bears no acceptance of any ill-informed, incorrect notions, illegal and or non-existent service requests made by the Client including unauthorized phone and computer hacking, GPS tracking and access to information held by other institutions and authorities where access is prohibited. The Client must also allow sufficient and reasonable time to provide and receive any new information regarding their case including at least two (2) business days’ for email correspondence. As a general guide, if the Client wishes to provide My Spy with urgent and or instant information, they should attempt to do so by telephone first, depending on availability and appropriateness in receiving the information however, accuracy cannot be guaranteed.

My Spy database and or other search information may be collected and provided from third party data and a range of sources including government organisations, publicly available information and businesses where third party information is collected in such circumstances where individuals over eighteen (18) years of age would reasonably expect their personal information to be collected in accordance with privacy laws. My Spy assumes no responsibility for the accuracy, disclosure and consequential use of this information. Note, it is not guaranteed that your Target’s details and every persons details in general will be found on all databases and searches however our fees and charges stand for the undertaking of work to perform all searches irrespective whether there are any listings or the results found. Contrary to any other incorrect notions, My Spy expends significant work merely to perform the Client’s requested searches and investigations and the service fee relates to this regardless of the listings and results found.

With all pre-priced surveillance operative packages, surveillance will commence in the vicinity of the address nominated by the Client and at a time in consideration of the time nominated by the Client and determined by My Spy. Upon arrival and commencement of the surveillance, My Spy will employ correct surveillance practises and assess the location and requirements and adopt an appropriate surveillance position whilst considering the Client’s investigation objectives. My Spy will employ correct surveillance practises and observe, report and obtain video evidence when and where relevant, appropriate, possible and permitted. It is the Client’s responsibility to propose surveillance at a time that allows sufficient time for the surveillance operative to assess, setup an appropriate surveillance position and to limit the chance of missing any crucial activities and also to ensure they purchase enough surveillance time to maintain surveillance of any important continuing activities. The surveillance package time will be charged at a minimum of fifteen (15) minute (quarter hour) increments and consists of one (1) callout for up to the duration and or amount of time allotted in your purchase order only and includes the use of one (1) surveillance operative only, one (1) surveillance vehicle only, travel to the general area specified in the package only, one (1) written surveillance activity report per package (PDF File) sent by email, one (1) DVD video disk per package sent by post within Australia. Allowances have been factored in to the surveillance packages for disbursements such as public transport costs, motorway tolls, minor car park fees and minor premises entry fees up to the value of $20.00 (Australian Dollars) in total, thereafter surveillance will continue in such a manner where further disbursements are not required. In consideration of the surveillance starting address nominated by the Client, My Spy will employ correct surveillance practices and decide the appropriate mode of travel whether it be by motor vehicle, public transport and or on foot, for each surveillance operative depending on the starting address and investigation background information supplied by the Client in advance. The Client is also required in advance to forecast any additional requirements, disbursement costs, geographic locations outside the designated package area and or the use of more than one (1) surveillance operative regarding a surveillance investigation and make prior arrangements with My Spy to cover additional requests where and if possible and or seek a consultation with My Spy.

Research and inquiry investigations will be based and dependant on the investigation case background information and objectives supplied by the Client. On this basis, investigation methods and tasks will be determined and performed within the pre purchased product time frame specified.

In consideration of the case objectives, the Client accepts all fees are charged and payable for the undertaking of work, time, consultation, travel, services and expenses regardless of the results found and achieved however My Spy will at all times employ its best skills, expertise, diligence and judgment to meet the Client’s objectives. There are no cancelations or refunds for all investigation services as considerable work may be expended by My Spy in assessing, planning, preparing and managing your investigation case and background work. In the event the investigation services contracted are partially completed and or cannot be completed within three (3) months from the date of order due to circumstances (including compromising, safety, risk and lawfulness concerns, insufficient information, the Client hinders and or does not allow completion and the Client refuses to claim and or receive the products or services) then My Spy may re-evaluate the service cost and or complete the services as necessary at our discretion and or the Client will forfeit any remaining paid balances as part of My Spy’s management costs.

Where the Client is required to provide case investigation information in the Case Info Form supplied by My Spy, the Client must provide all relevant information in this form in one (1) lot otherwise any additional information sent to My Spy outside this structure may not be accepted and or received by My Spy. The Case Info Form is required to be completed, saved and emailed back to My Spy as a Microsoft Word Document and the Client should include as much helpful background information as possible such as all addresses, motor vehicle details, modes of travel and people’s descriptions. My Spy bears no responsibility for any additional irrelevant background information and or requests provided by the Client that fall outside the agreed and or standard services to be provided by My Spy. For identification purposes, the Client is also required to attach and send in the same email, any photographs and clear pictures of the Subjects to be investigated and or concerned in the investigation.


Electronic Delivery

Digital products such as investigation and search results will be sent to the customer by email. Where the Client is provided products and services by email only, it is the customer’s responsibility to ensure they receive their emails and check their spam folders. Customers using sub-standard email servers inadequate for business correspondence such as Hotmail and Gmail may find it insufficient for such correspondence and may have some emails delivered to junk folders and or blocked and in such cases it is the customer’s responsibility to either locate the emails, change their email settings, contact their email service provider to cease such unwarranted actions, provide a different email address suitable for receiving business correspondence and or contact My Spy to request email delivery from a different email server. The customer also does not warrant a mobile phone will have all the required and correct functions of a proper computer such as a desktop and laptop and the Client accepts they must be prepared to access the information by such means.

Where we have electronically emailed to the Client forms, investigation requirements and results, the Client does not warrant a mobile phone will have all the required and correct functions of a proper computer such as a desktop and laptop and the Client accepts they must be prepared to access the information by such means.

My Spy email messages may contain confidential and or privileged material and are intended only for the addressee or their authorized representative. No confidentiality or privilege is waived or lost by any mis-transmission. If the non-intended recipient received the email, they must advise the sender by return email, not use and or disclose the contents, and delete the message and any attachments from their system. My Spy emails are also copyright protected and any use, disclosure or reproduction of the email(s) by anyone other than the intended recipient(s) is strictly prohibited. Emails may be interfered with, may contain computer viruses or other defects and under no circumstances do My Spy accept liability for any loss or damage which may result from receipt of our email messages or any attachments. Unless specifically indicated, My Spy email messages do not constitute formal advice and may be general in nature.


Physical Delivery of Surveillance and Investigation Products

As standard within Australia, all physical orders will be posted by standard Australia Post services and does not include tracking, insurance and signature on delivery, unless previous arrangements have been received and made at the customer’s request and expense. Some products and services may incur additional postage expenses to be determined at the time of the service and the customer will be further advised and required to pay the additional costs in full.

My Spy will endeavour to arrange prompt deliveries, however will bear no consequence due to further delivery time and expenses imposed by other affiliates outside of My Spy’s control and the customer accepts any additional time, expense and may not cancel an order on this basis without forfeiting a reasonable fee reimbursing My Spy for the cost expended thus far. All products delivered to the customer are at the customer’s risk and the customer shoulders any risk of lost, theft and or damaged goods during transit. The customer indemnifies My Spy against any loss as a result of the delivery process and should pursue any such claims with the relevant party such as the delivery or insurance companies. If delivery cannot be effected and or completed, My Spy may store the goods for a reasonable time only before delivery of such products is forfeited.


Cancelations and Returns

The customer should read, understand, consider, research and choose private investigation products carefully, as My Spy does not accept cancellations, returns and in general based on:

  • change of mind
  • found it cheaper somewhere else
  • product unsuitability
  • no longer needed
  • modifying or incorrect use
  • not happy with the result
  • did not understand how the private investigator products and services work
  • did not understand the fees are paid to perform the private investigator work, products and services, regardless of the results and whether any results are found


If you experience concerns and operating difficulties with products and services that are provided and or operated by third party businesses such as listings data and or monitoring software providers, then you should address your concerns with such parties and take the following actions:

  • read, research and understand your product correctly
  • read and follow all manufacturers operating manuals and instructions
  • make sure your device is powered and all pieces are connected correctly
  • contact the provider’s and or manufacturer’s product support to address your concerns and requests
  • lookup the jurisdiction governing the third party provider and or manufacturer.


In requesting private investigator and detective investigation services, the customer accept all fees are charged and payable for the undertaking of work, investigation, searches, research, inquiries, consultation, time, travel, expenses, products and services, regardless of the results found and achieved. There are no cancelations or refunds for all investigation products and services as considerable work and costs may also be expended and incorporated by My Spy in administration, assessing, preparing and compiling your investigation products and services.


Further product information is located on our:

Privacy and Legal Policy page

About Us page

Contact Us page


Legal Disclaimer

The content of My Spy websites is intended for the advertising of our products and services and for general information only. My Spy assumes no responsibility for any misrepresentations whilst using our products and services.

We do not provide legal advice and nothing on our websites constitutes legal advice. You should seek professional legal advice if required.

No liability or responsibility is accepted for any loss or ill-consequence as a result of using our websites and or products and services. All products and services offered and provided by My Spy are intended for their correct use only and operation within legal requirements in accordance with state and federal laws and the buyer indemnifies My Spy against any further liabilities. It is the absolute responsibility of the buyer to ascertain and obey any applicable laws and My Spy is not bound to unreasonably carryout extra work without reimbursement of suitable payment for further advice on the suitable use of our products and service and the purchaser should make all reasonable efforts to either conduct their own appropriate research and or seek a professional consultation from My Spy at the applicable fee. By ordering products and services from My Spy, the buyer represents they are of legal adult age that is eighteen (18) years or older.

My Spy’s information is privileged and issued without prejudice and or liability for the general and or personal information of those concerned.

My Spy reserves the right to make updates and or changes to the Terms and Conditions at any time.


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